Refund policy

At RichMan, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a refund within 7 days of receiving your order, subject to the terms below.

1. Eligibility for Refunds

• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items, such as personal care products, perishable goods, and customized items, may not be eligible for a refund.

2. Refund Process

• To request a refund, contact us at richmanfeel@gmail.com or WhatsApp: 0316 7694325 within 7 days of receiving your order.
• Once your request is reviewed, we will provide return instructions.
• After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

3. Refund Method

• Approved refunds will be processed via the original payment method within 7-14 business days.
• Shipping charges are non-refundable, unless the item is defective or incorrect.

4. Non-Refundable Items

• Sale or clearance items.
• Digital/downloadable products.
• Items returned without prior approval.

For any questions, please contact us at:
📧 Email: richmanfeel@gmail.com
📱 WhatsApp: 0316 7694325